While it was hard getting accustomed to my new Mac, I am beginning to like Apple a little, mainly because of their customer service. I purchase Beats by Dre a month ago, and the arc broke recently. I took the headphones to Apple, with a speech prepared in order to convince them to switch the headphones for me. Apparently though, I didn't need any speech. I talked to a representative and he simply went back to the storage room and got me brand new headphones! Who does that?! Apple does though...